Returns and refunds
RETURNS POLICY
From the 15th November 2023, you can return Christmas gifts up until the 31st January 2024
We understand that sometimes buyers' regret is real and you need to spend the money elsewhere.
In cases like this, you’re welcome to return your new and unused item(s) to us within 30 working days of receipt. Please note that we don’t offer free returns.
90 DAY MONEY BACK GUARANTEE
We also run a 90-day money back guarantee on all Mylee Nail Kits. This means that if you bought one after the 22nd May 2023 and aren't delighted after trying it out, you can send it back and we'll fully refund your money. Shipping expenses won't be covered
How to return?
Drop us an email at: info@mylee.co.uk naming the item(s) you’d like to return and telling us why. Then, we’ll supply a return authorisation number and instructions on what to do next (please don’t return your order without receiving your authorisation number).
Please be aware that the return is your responsibility until it reaches us. Mylee is not held responsible for items without proof of postage, so in order to avoid this pickle, we recommend returning the item(s) via Royal Mail registered delivery or another trusted ‘signed for’ service. Please also make sure everything is stored, then re-packaged safely.
By the terms of this Contract (serious face), please return the goods to:
HSNF Ltd.
Mylee Customer Returns
Unit 17, Heads of the Valleys Industrial Estate
Gwent
Rhymney
Wales
NP22 5RL
Good news! When everything is received according to this procedure, we’ll reimburse the cost within 14 working days. Please note sometimes this can take a little longer than we hope!
We don’t accept anything we reasonably believe has been used. If we think it’s looking scruffy, we’ll reach out via email to let you know that you won’t be getting a refund this time. It’ll then be your responsibility to arrange its return back to you again within 14 days.
PEAK TIME RETURNS
Good news, we’ve temporarily extended our returns policy! From 15/11/2022, you can return everything up until 31/01/2023. This gives you a little longer to mull over your Black Friday decisions or, dare we say it, unwanted Christmas gifts.
For GDPR compliance, returns/ refunds must be requested and processed by the person who made the purchase and an order number is required. Thank you!
DAMAGED OR FAULTY ITEMS
Sometimes items can get bashed around in the delivery process or unfortunately aren’t up to our usual standard and slip through the net.
We understand that if your goods are damaged or faulty, this is super frustrating and we’ll do everything we can to help you. Please check your order is up to scratch and notify us within 3 working days of delivery via email: info@mylee.co.uk
Provided that the items are unused and have been stored safely in appropriate conditions, we will be more than happy to repair or replace them.
NON-DELIVERED OR INCORRECT ITEMS
This one’s totally on us and we apologise for the inconvenience and frustration caused.
We’re all human and sometimes accidents happen. That’s why within the order packaging, you’ll find a Delivery Note listing the goods that you’ve ordered. If what you’ve received doesn’t match what’s listed, please notify us within 3 working days from delivery via email: info@mylee.co.uk
Provided that everything’s been unused and stored safely in decent conditions, we’ll be more than happy to replace the item(s) or offer you a full refund upon return. Please provide our Customer Services Team with your order number and keep your item(s) in the original packaging, making sure the parcel is properly sealed. Then you just need to return within 30 working days of delivery, remembering to get proof of postage. The rest is handled by us!
Please contact us within 14 working days if your order is undelivered, incorrect or defective goods (including if damage has occurred during transportation).
If we accept your return and you’ve chosen a refund, we’ll process it within 14 days of receiving the goods and you’ll be notified by email from our Customer Services Team.
Your statutory rights remain unaffected.
