Terms and conditions

PROMO CODES

T&C’S INTERNATIONAL SHIPPING

Orders to the Republic of Ireland, France and Germany can take up to 10 working days. Please note that there may be a few days in which your tracking has not updated. It can take 1-2 working days for your order to go into the system and/or if your parcel is on route to the destination. Please note that 10 working days does not include any bank holidays in the UK, or holidays in the country of the order’s destination. If there has been no further update in your scan for two working days, please contact our customer service team. You can track your order at www.TRAKMYTRACKPAK.com

ORDERING AND CANCELLING THE ORDERS

When you order online you will be asked to check all your details before placing your order by clicking on the "Proceed to check out" button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however, please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.

Accepted Payment Methods – Online Orders

• Maestro/Switch
• Mastercard
• Visa
• Visa Debit
• Visa Electron
• Solo

Currency

The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.

IMPORTANT INFORMATION

For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

CHANGES TO DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON YOUR ACCOUNT

If your order has not been dispatched, we may be able to amend the address. If it has been dispatched, please log on to the Yodel or Hermes tracking portal where you can request for the address to be amended. Please note that an address change can't be guaranteed once your order is with the courier.

Once you have paid for your order, we are unable to amend the payment method. If you have paid using an incorrect method of payment, please contact us and we can check to see if we can cancel the order. Alternatively, please refuse delivery from the driver and we can issue a refund once the order has been returned to us. If the order is not refused at the time of delivery, you will need to return the item. Please note returns are paid for by you, the customer.

ORDER CANCELLATION

On some occasions, orders or parts of an order may be cancelled by our system due to:

• Problems with processing payment information
• Unavailability of the item(s)
• Inability to deliver to address provided
• Your request for cancellation
• Duplication of the orders

If you would like to cancel your order please e-mail info@mylee.co.uk with your order number. If your order has already been dispatched, we will notify you of this fact. Then once you receive the item(s), please return them in accordance with the Returns Procedure below.

RETURNS PROCEDURE

From the 15th November 2023, you can return Christmas gifts up until the 31st January 2024

Mylee.co.uk offers a 30-day-returns guarantee on all orders. You have the right to return your goods within 30 days of receiving them, though this does not apply to items that have been altered, are missing labels or have signs of having been used or damaged. If you wish to return any goods using our 30 day returns guarantee you must inform us within 14 days of receiving your order and reasonable care must be taken to ensure the goods remain in good condition. All costs for sending goods back are at the expense of the buyer and we do not cover those costs.

If you opt to return the goods you purchased, we strongly advise requesting proof of postage as Mylee.co.uk is not responsible for goods missing in transit. Incorrect orders can be corrected subject to stock availability and additional postal charges are to be paid for by the buyer. If you receive an item that was not ordered by you and this was a mistake on our part, we will exchange the item at no extra cost. All goods must be returned by recorded delivery before a replacement can be sent.

We also run a 90-day money back guarantee on all Mylee Nail Kits. This means that if you bought one after the 22nd May 2023 and aren't delighted after trying it out, you can send it back and we'll fully refund your money. Shipping expenses won't be covered

Please note: Any items returned to us as a result of not being collected by the buyer or if an incorrect address was supplied, you are subject to a £3.99 deduction/charge if a refund or re-delivery is requested.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3 Instalments
• Pay in 30 days  

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. www.klarna.com/uk/terms-and-conditions

Mylee Clubhouse – Terms and Conditions of loyalty programme

Mylee is introducing a free to enter Gift Programme (“the Programme) called “Clubhouse” which “you”, the “customer”, the “participant”, will need to sign up to and thereafter opt in, which will then allow you to receive a free Mylee gift for every 15 colour polishes you purchase directly (not through retailers) through the Mylee.co.uk website. 

The following Terms and Conditions, together with our website Terms and Conditions and Privacy policy apply to and govern the Programme.  These terms may change at any time at Mylee’s discretion and participants will have been deemed to have accepted the updated terms when they make a purchase from the Mylee website.  As such we strongly encourage all customers to review these Terms and Conditions from time to time.  

Conditions

All customers must be individuals aged 16 years or older and have a valid email address. Mylee reserves the right to change or withdraw any rewards of the Programme or suspend or terminate the Programme at any time at its sole discretion and for any reason.  Mylee reserves the right to immediately suspend or terminate any participants account for any reason, including but not limited to the following: 

• if we reasonably believe that these terms have been breached;
• if false or misleading information is provided;
• if we consider that an individual’s conduct has been improper, abusive, defamatory, criminal or offensive in any way to another individual or to a member of the Mylee team.

Eligible products

The only products eligible for the programme are 10ml Mylee Gel Polish colours. These are defined as polishes that come in a 10ml Mylee black bottle. 

The Gift

Once you have purchased 15 Mylee colour polishes, whether it is through one transaction or spread over a number of transactions and so long as you have purchased the colour polish through the Mylee.co.uk website, then you will remain eligible for a free Mylee gift.  Only colour polishes will qualify under this Programme. Topcoats, base coats, Builder Gel, Foil Gel, Fix ‘N’ Flash Gel, Gel Liners, and Magic Extender Gel and or other Mylee items are not eligible for the Programme.  Once you hit your 15 colour polish milestone, you will be eligible for a free Mylee gift with your next order.  The free gift can only be delivered with your next order and will not be shipped on a standalone basis.  You can pick your free gift from a selection Mylee have pre-chosen.  Mylee reserves the right to vary without notice the value of the free gifts and the items themselves without notice. 

There is no limit as to how many gifts you can obtain, so long as you qualify by buying the 15 colour polishes via the Mylee website.   You will receive a gift for each 15 colour polish milestone you reach.  You will be eligible to bank your gift for up to one (1) year and you will be able to add the banked gift to your next order.

In order for your purchase of a Mylee Gel Polish colour to count towards your free gift, you must be logged into you Mylee account at the time of purchase. Past orders cannot be added to your account retrospectively, even with proof of purchase.

There is no time limit as to the period over which you purchase the 15 colour polishes.  A record of your purchases will stay on your account and each purchase of colour polish, will get you closer to hitting the 15 colour polish milestone.

This Programme cannot be used in connection or in conjunction with any other Mylee promotion.

User Generated Content Terms of Use 

1. Introduction

a) These terms and conditions (“Terms”) apply to our use of any words, pictures, images, data, information or any other piece of content created by you (“Content”) that you upload, post or share using third party websites or platforms including but not limited to Instagram, Facebook, Pinterest, YouTube, Snapchat and Twitter (the “Third Party Platforms”) and which we use on our website, in other marketing channels or in any HSNF owned social media platforms (“HSNF Media”). For further information please also read our Privacy Policy [https://www.mylee.co.uk/our-privacy-policy].    

b) The use of your Content is carried out by HSNF Limited and/or its direct and indirect affiliates and subsidiaries (collectively, "HSNF").

c) You consent to and acknowledge the use of any personal data associated with your Content by HSNF on the terms of the HSNF Privacy Policy.   

d) If we would like to use your Content in any HSNF Media, we will contact you on the relevant Third Party Platform and/or via any other digital media (such as email) to ask for your consent to use your Content. We will ask you to reply to us with the hashtag “#yesMYLEE” if you agree to allow us to use your Content in HSNF Media. Once you have given your consent to us in this way, you agree to be bound by these terms and conditions as well as the terms of use of any relevant Third Party Platform.

e) You must respond directly to us within the same chat, thread or by private message using the hashtag “#yesMYLEE” in order to release the agreed Content to us. If we do not receive your response within 7 days from the date we contacted you, we will assume that you do not consent to our use of your Content and your Content will not be used by us in any HSNF Media.

2. You and Your Content
You should only grant us permission to use your Content, if the following conditions are met: 
i. You are 18 years or older;
ii. If minors are depicted in your Content, you are a parent/guardian with legal responsibility for any minors depicted in the Content; 
iii. You grant permission for HSNF to process and use your name, social media handle, image, likeness and/or other personal information in connection with using your Content as contemplated by these Terms; 
iv. You have permission from any and all third parties appearing in your Content for HSNF to process and use their names, social media handles, images or likenesses and/or other personal information in connection with using your Content as contemplated by these Terms; 
v. You own or otherwise control the rights to use your Content and any and all elements contained within the Content; and 
vi. Your Content, and HSNF’s proposed use of your Content pursuant to these Terms, does not infringe or violate the rights of any third parties, including but not limited to intellectual property rights, copyright, trade marks, patent, defamation or confidentiality.

vii. It is not necessary to purchase anything from HSNF in order to contribute Content to HSNF Media.

3. Rights of use

a) You shall at all times retain ownership of your Content. 

b) You hereby grant to HSNF a non-exclusive, royalty-free, worldwide, sub-licensable right to use your Content by displaying it on any of HSNF’s websites, social media channels, in dealerships and/or in other advertising. 

c) HSNF may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.

d) HSNF’s rights set out above shall expire 3 years after your acceptance of HSNF’s request to use your Content. You may revoke HSNF’s rights to use your Content before the expiry of HSNF’s rights by: 
i. Removing your Content from the underlying social media platform on which you agreed to allow HSNF to use your Content; or 
ii. Emailing HSNF stating that you no longer wish HSNF to use your Content at help@hsnf.co.uk

e) If you revoke HSNF’s rights to use your Content as set out above, HSNF shall stop using your Content within 20 days.

4. You and HSNF

a) HSNF is not required to use your Content, even if you have accepted HSNF’s request to use it. HSNF may choose to use, use and stop using, reuse or not use your Content at any time.

b) You acknowledge that HSNF is not responsible for, and has no liability for, any use of all or any part of your Content outside of the uses contemplated by these Terms. You agree to release HSNF, along with its respective officers, directors, employees, agents, licensees and successors from any and all claims that you or any persons acting on your behalf have or may have relating to the use of your Content in accordance with these Terms. 

c) You hereby release and discharge HSNF from all and any obligation to pay you for any use of your Congtent and any of the intellectual property rights contained therein in connection with the uses described above.

d) To the extent it is permitted by law to do so, we accept no liability for any damage, injury or loss suffered due to our use of your Content.

e) We will only use personal information supplied by you for the purposes of posting your Content, unless you provide your consent for us to use your personal information for any other agreed purpose.

f) These terms are governed by English law and any disputes in relation to them are subject to the exclusive jurisdiction of the English courts.

Competition Terms and Conditions

Sign up to our Black Friday waitlist and WIN back money?! 😱👀

Our Mylee Black Friday Biggie is almost here, and we’re giving one lucky person the chance to win back their full basket 👏 - yep that’s right, the money you spent, refunded to you 🤑

For a chance to win, you must:

🖤 Sign up to our Black Friday Waitlist (link in bio)

🖤 Tag a friend in the comments who needs to enter!

Goodluck 🤞

*Terms and conditions apply, UK residents only, must be over 18. see website for full details.

2. There will be 1 winner, after the competition deadline on December 2nd when entry lines close who has fulfilled the criteria in 1) above. Entries made after this point will not be counted. The winner will be announced on December 4th via email.
3. The prize for this competition consists of the money you spend during our Black Friday/Cyber Week Sale (22/11 - 1-12 inclusive) refunded to you.
4. If you are the lucky winner, and once we contact you, you will need to provide your full name, Mylee order number and bank details as instructed at the time of being announced as our winner
5. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
6. Only one entry per person will be accepted. In the event of multiple entries being received from the same email address, only the first entry will be accepted.
7. A  purchase is necessary, and said purchase must have been completed by you between the dates of 22/11 and 1/12.  The amount refunded to you will be the amount you paid, only one refund per person, per order will be allowed. No refunds across multiple transactions. Refunded funds will be made directly to the card used to purchase, no cash or gift refund will be issued. Refunds can take up to 10 working days depending on your bank.
8. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.

9. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
10. The winner will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
11. The decisions of Mylee are final and no correspondence will be entered into.
12. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
13. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
14. This promotion is in no way sponsored, endorsed or administered by, or associated with, META. You are providing your information to Mylee and not to META. By participating in this promotion you agree to a complete release of META from any claims.
15. Mylee does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or faults of any kind - including any hardware, programming code, databases or software used in the promotion.
16. Mylee reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control.
17. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.
18. This promotion is subject to META’s terms of services which can be found at: https://help.instagram.com/581066165581870